M4DS® Purpose
The purpose of the Measurement for Decision Support process
is to systematize the way an organization selects, gathers,
analyses, manages and improves its data, information and
knowledge assets around daily operations and then reviews
its performance using a balanced suite of measures that
have been derived from the process level of the business.
Where as M4Ds® is a product, it is a product that is best produced by a seasoned practitioner working from TurboSigma® "Wiring Diagrams".
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M4DS® Element 1:
Performance Management
This is the major thrust of the Measurement for Decision Support Process (supported by the other four points of the star). We are seeking to understand our criteria for selecting the measures that are of most importance to our running the business, its processes and people and to select the measures that best meet those criteria.
Then we are seeking to determine the best ways to collect, align and integrate data and information to track our daily operations and overall organizational performance, including progress relative to strategic objectives and action plans. We are also concerned with how we use these data and information to support organizational decision making, continuous improvement and innovation.
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M4DS® Element 2:
Analysis & Review
We are seeking the method by which we review our performance and capabilities and how senior management lead and are involved in this. We are seeking to determine what analyses we need to perform to support these reviews and how we ensure that our conclusions are valid.
We are also seeking to optimize these reviews to assess organizational success, competitive performance, and progress toward our operational and strategic goals and action plans and; How we use these reviews to:
1. Assess our ability to rapidly respond to changing organizational needs and challenges in our operating environment. (Including evaluating triggers to our Strategic Planning Process.)
2. Translate review findings into priorities for continuous improvement and innovation and;
3. Deploy these priorities and opportunities to work-group and functional level operations (and suppliers/ partners if appropriate) to effectively support daily operational decision making.
M4DS® Element 3:
Data &Information Availability
This element addresses: how we make needed data and information available and accessible to the people who legitimately need it. How this knowledge extends into our Business Continuity Processes in the event of disaster physical and otherwise. How we keep both the content and means of delivery current with business needs. Element |
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M4DS® Element 4:
Knowledge Management
This element is concerned with: the collection and transfer of: employee knowledge, customer knowledge (e.g. from our Customer Relationship Management Process), and supplier/ partner knowledge (e.g. from our Vendor Relationship Management Process), together with the rapid identification, sharing and implementation of 'our best practices'; the best way to do that here.
See knowhow management article
M4DS® Element 5:
Information & Knowledge
Quality
How do we ensure the accuracy, integrity, reliability, timeliness, security and confidentiality of the knowledge, information and data we share throughout the organization. This ultimately integrates with the way we organize our knowledge management into our IT architecture and systems. Note for IT, in an organization a number of partial models from ITIL® to CMMI® to RUP™ exist in this space. The most complete IT audit framework is COBIT but it has literally hundreds of "control objectives" - BEA has taken these control objectives and created a process level organization of them - 1) to prove it can be done 2) because it enables the meeting of these objectives to be integrated into the processes that people are doing, thereby converting them into M4DS indicators of process health and performance and 3) because the monitoring of these process compliances changes them from mindless audit to day to day operational innovation monitors.
see article on IT models and M4DS |
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